Gems – Soa Rituals

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Frequently asked questions

Our necklaces are truly one-of-a-kind pieces, crafted by hand. Once sold, they will not be restocked. However, similar pieces in the same spirit are created for each collection. Our earrings are produced in limited series.
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Changed your mind? You have 14 days after receiving your order to request a return on necklaces and bracelets.

How to proceed:

Please contact us via our contact form.
The item must be returned in perfect, unworn condition, and in its original packaging.
Once the return is received and inspected, we will issue your refund.

Please note that return shipping costs are the responsibility of the buyer.

Important Hygiene Notice:
For clear hygiene reasons, earrings cannot be returned or exchanged. Thank you for your understanding.

Yes. For clear hygiene reasons, all earrings are final sale and cannot be returned or exchanged. Thank you for your understanding.

Your order is prepared and shipped the next business day after your purchase.

In Switzerland: It is sent via Priority Tracked Mail (usually 1 business day).
For other countries: Delivery times may vary depending on the destination.

Each piece is entirely handcrafted by the designer in her workshop in Lausanne, Switzerland.

Shipping is 7 CHF for Switzerland, 14.90 EUR for Europe, 14.90 GBP for the UK. We offer free shipping on all orders over 80 CHF / 80 EUR / 80 GBP.
This offer can be combined with other discounts or promotional codes.

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© 2026 Soa Rituals